Shipping policy

Shipping policy

All orders are processed within 1-3 working days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option

Estimated delivery time


Royal Mail Tracked 24

Next day delivery (excludes weekends)

£4.10 - £7.80

Royal Mail Tracked 48

2 business days (excludes weekends)

£3.60 - £4.80


International Shipping

We offer international shipping to the following countries: Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Lebanon, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States of America

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. A rough guide is below:

Shipping option

Estimated delivery time


International Tracked + Cover - Small Parcel - EU

3-5 business days (excludes weekends)


International Tracked + Cover - Small Parcel - Worldwide

6-10 business days (excludes weekends)


DHL/UPS International

4 - 7 business days (excludes weekends) 



Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Small Ceramics Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We currently are unable to ship to P.O. boxes.

Refunds, returns, and exchanges

For our full return policy, please follow this link.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at